How it works?
Services
Handling returns has never been simpler.
1. European Address
To start with, you’ll be given two European addresses to which your customers can send returns.
2. Unboxing
When the returns arrive at our address, we will open them, describe their contents, take photos and videos, and send you a report.
3. Handling your returns
You decide what to do with returns—whether to have them sent back to you or back to warehouses in Europe.
1. European address
Berlin is the largest city in the European Union. Situated in the very heart of Europe, it serves as the headquarters for all major courier companies—making it the ideal location for your return address.
Edinburgh is the capital of Scotland. It is a city that connects the north of the country with the south. From here, shipments are dispatched towards London as well as to the northernmost localities in Great Britain.
When you choose our service, you will receive two return addresses. One in Berlin (Germany) and the other in Edinburgh (UK). Your customers can send parcels to either of these addresses (or both). You must include the name of your company or the person responsible for sales within it on the address we provide. This way, if your company has multiple sales staffs, you will know which of them the return is addressed to.
2. Unboxing
Every day from Monday to Friday*, once we have received all parcels from all couriers, we carry out three basic tasks:
– a photo of the sealed parcel showing the tracking label with the tracking number
– a video showing the parcel being opened and its contents laid out on a table
– a photo of the contents
With our extended packages, you can also choose to have the returned item inspected (visually and technically).
Please note: if, during the unboxing stage, we notice that you have been deceived by the sender (e.g. you received a worthless item instead of the one you expected, or the item is visibly damaged), you will receive an immediate notification with photos and a video via your chosen messaging app. This way, you can immediately send the files to the sales platform and report the dishonest buyer.
Once we have taken the photos and recorded the video, we will prepare a document for you using the free WPS Office software, which will include: the delivery date, the tracking number, photo of the unopened parcel, photo of the parcel’s contents, and a video of the unboxing. The document will be sent to you on the same day.
* We charge an additional fee for preparing the document on a Saturday.
3. Handling your returns
Once each parcel has been checked, we store them for up to 30 days free of charge. It is now up to you to decide what happens to them next. We can:
a. Send them to you by air.
b. If you have a logistics agent, they can collect the parcels from our warehouse.
c. If you do not have a logistics agent, you can use our agent, who will help you complete all the necessary paperwork and send the parcel to your country.
d. You can send the parcels to one of your warehouses in Europe (re-stocking).